Terms and Conditions

Bookings

Currently no deposit is required. We just ask that you pay on arrival.

Non Smoking Policy and Pets

Smoking is not permitted within any part of Heatherfield House. Please note that any offending guests will be asked to leave immediately and will be liable for professional cleaning of the room and outstanding balance for nights booked but not taken through early departure. 

We are able to accommodate dogs at an additional charge of £20 in Rooms 1, 3, 4 and 5. Please let us know in advance if you intend to bring your dog. Unfortunately dogs are not allowed in the dining area therefore during your breakfast your dog will have to remain in your room or in your car. Please note that if your dog damages the property you will be liable for the repair or replacement costs.

Conditions of Stay

We reserve the right to terminate your booking immediately in cases of unacceptable behavior with no liability for refund accepted by ourselves. 

Arrivals

Check in time is between 16:00 and 19:00. If you require a check in time out with these hours please arrange this directly with us. If you do not arrive by 19.00 and have not arranged a late check in we will assume you are a no-show and cancel the reservation.

Departures

Guests are requested to vacate rooms by 10:00 on the morning of departure.

Personal Property

We cannot accept responsibility for loss or damage to guests personal property or vehicles.

Faults and Complaints

We encourage all guests to talk to us during their stay about complaints/faults at the time they occur please. We may be a small family business but we still endeavor to provide excellent hospitality. 

Cancellation

If you do need to cancel we ask that you give us as much notice as possible so that we can try and fill the room.

Damage and Theft

In the event of damage, accidental or otherwise, we reserve the right to pass on costs incurred to rectify such damage. In the event of theft of property belonging to Heatherfield House we reserve the right to pass on the costs of replacements with new goods. These charges will be taken from the customer's credit/debit card and the customer informed.  

These terms and conditions are in place to protect all parties and in making a booking at Heatherfield House you are deemed to be accepting them.